Feedback & complaints

Say what’s working—and what needs to change.

Feedback helps us improve. You can raise a concern without it affecting your right to respectful support, and you may involve an advocate or someone you trust.

Choose the way that works for you

  • Speak with a Mana team member.
  • Ask someone you trust to speak with us.
  • Use the contact form and request a private follow-up.
  • Contact the NDIS Quality and Safeguards Commission independently.

Final contact channels and external complaint links will be checked and added before launch.

What you can expect

We will listen, acknowledge your concern, explain what happens next, protect your privacy and keep you informed. If we make a mistake, we will be open about it and work towards a fair response.

Give feedback